Shipping Policy for Kitchen Appliances
At Nimjakitchen, we understand how important it is to receive your kitchen appliances promptly and in perfect condition. Our shipping policy is designed to ensure a smooth and hassle-free experience for all our customers. Here’s everything you need to know about shipping:
1. Processing Time
- Orders are typically processed within 1-3 business days from the time of purchase. This includes order verification, quality checks, and packaging.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
- We offer a variety of shipping options depending on your location. Standard shipping generally takes 5-7 business days, while expedited shipping options are available for faster delivery.
- Once your order has been shipped, you will receive a tracking number so you can follow its progress.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and the size of the appliances ordered.
- Expedited shipping and international shipping are available at an additional cost.
4. International Shipping
- We currently ship kitchen appliances to a variety of international destinations. International shipping times and rates may vary depending on the destination.
- Please note: customs duties, taxes, and fees are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
5. Delivery to P.O. Boxes and APO/FPO Addresses
- For kitchen appliances, we recommend using a physical address for faster processing and delivery. Some larger items may not be deliverable to P.O. boxes or APO/FPO addresses. If you have questions, please contact our customer service team before ordering.
6. Damaged or Lost Items
- In the unlikely event that your kitchen appliance arrives damaged, please contact us within 48 hours of receiving the shipment. We will assist you with filing a claim and arranging a replacement or refund.
- If your order is lost or missing in transit, please reach out to our customer service team. We will work with the shipping carrier to investigate the situation and ensure you receive your appliance.
7. Shipping Restrictions
- Certain kitchen appliances may be subject to specific shipping restrictions based on size or shipping carrier regulations. If there are any restrictions on your order, we will notify you immediately after purchase and offer a solution.
8. Order Tracking
- After your order is dispatched, we will send you an email with a tracking number and instructions on how to track the progress of your order.
9. Customer Service
- If you have any questions about shipping or need assistance with tracking or delivery, please don’t hesitate to reach out to our customer support team at flqoklpqoa@iubridge.com. We’re here to help!